Return/Cancellation Policy

ALL SOFTWARE/TUNING PURCHASES ARE FINAL & COMPLETELY NON-REFUNDABLE

Software and tuning are intangible goods.  Customer shall not ever be entitled to any refund rebate, compensation, or restitution for any reason whatsoever, even if the software contains material flaws.

Other items:

Customer shall exercise reasonable and timely diligence in discovering and reporting to UnderDog Diesel LLC, any damage or shortage in materials and parts. Please be aware that original shipping packaging is not weatherproof. Thus, immediate, proper storage of packages upon and after delivery is required.  Claims for missing parts, damage in shipping, defective merchandise and/or requested returns must be submitted via telephone or a support ticket created at (“Contact Us”) within 30 days after documented delivery date of receipt of ordered items to Customer.   A company representative will then provide a pre-paid return label.   All non-defective and unused returns are subject to a 20% restocking fee. Customer shall have 15 days from emailed receipt of return label to tender the item to the courier. Absolutely no return or refund will be allowed after 60 days from order date.

Unless UnderDog Diesel LLC, determines the product to be defective, upon receipt of the returned item, a refund of the price of the item (less the 20% restocking fee) and any applicable taxes will be issued in the original form of payment used to purchase the item or via a check or electronic payment from UnderDog Diesel LLC,.  In order to qualify for a refund, all items must be completely unused, in the original packaging, and in the same condition in which the item was received.  The original shipping charge is not refunded when returning unused or non-defective items. If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items together.  We may suspend or cancel payment or refuse to honor a refund request if we find evidence of fraud, abuse, unlawful or other manipulative behavior.  

Some Circumstances in which credit will not be issued but not limited to:

• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that of which was original shipped to buyer
• Product is deemed not resell able by UnderDog Diesel due to customers own actions in dealing with the product

Please follow the instructions below when packing and sending your product for return. It’s important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

• Send the item in its original packaging if possible.
• Pack the item carefully so that it will not be damaged during the shipping process.
• Include a copy of the packing slip.
• Use a secure shipping method to send the item so that it can be tracked. UnderDog Diesel LLC, is not responsible for items lost during shipping and cannot process your return until the item is received, inspected and determined to be free from damage or use.
• Unless a different return address is specified on your packing slip, all returns should be sent to the following address: 5430 Victory Drive, Indianapolis, IN 46203

Any order that is placed on our website and then cancelled PRIOR to it shipping is subject to a cancellation fee of 10% of the order total. Please realize that there are transaction fees that are non-refundable to us from PayPal, AFFIRM, and all the payment methods. We can not be held liable for these transaction fees on a cancelled order.  There are NO EXCEPTIONS TO THIS!!! Purchasing from this website confirms you have read and acknowledged these terms and conditions.