UnderDog Diesel FAQ

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at or mailing us at:

UnderDog Diesel
5430 Victory drive Indianapolis Indiana US 46203

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hunter.underdogdiesel@gmail.com or by mail at

UnderDog Diesel
[Re: Privacy Compliance Officer]
5430 Victory drive Indianapolis Indiana US 46203

We ship USPS, UPS, FedEX, OnTrac, DHL. 

Yes, we ship all over the world. The website is currently only set up for Australia, Canada, and the United States. *Extra Shipping Charges may apply than what the website calculates.

We always aim for make sure our customers love their products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. *Exclusions apply, subject to restock fees.

Yes, we ship all over the world. The website is currently only set up for Australia, Canada, and the United States. *Extra Shipping Charges may apply than what the website calculates.

It depends on where you are and the items you ordered. If in stock, roughly 1-5 business days. Many Powdercoated Items carry a roughly 10-15 Business Day lead time. If you are in a hurry, please check with us on inventory.

We use all major carriers, Fed Ex, UPS, and USPS, and a few local carriers.

We always aim to make sure our customers love their products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. *Exclusions apply, subject to restock fees.

To best answer this, please reach out to us via the chat or email us. The stock levels shown on our website are things we stock at our location. We use an abundance of Distributors across the US & Canada that we can check inventory for. Your items will ship directly from the Distributor to you.

We do, please chat with us so we can get your items.

UnderDog Diesel, LLC is the SELLER of all products offered by sale on this website. By purchasing any product through this website, BUYER acknowledges and agrees:

1.  It is the responsibility of the BUYER to ensure all USERS of Product purchased by BUYER understand and comply with all local, state and federal laws regarding vehicle emissions (including the CAA), noise/sound, and speed/use.
2. Installation and use of these products could result in the voidance of vehicle and/or parts manufacturers’ warranties.
3. BUYER is not relying upon SELLER’S skill or judgment to select or furnish products suitable for any particular purpose and all products are sold without any warranty whatsoever, express or implied, as to fitness for any particular intended use.
4. Certain items on this website are not for sale or use in the State of California, and they will be marked as such.
5. Any Vehicle Tuning sold on this website is emissions compliant tuning ONLY. This tuning/product cannot be used to “defeat” or otherwise interfere or disable any emissions control device.

6. All products offered for sale through this website, with the exception of apparel items, are capable of the following; 

a. Making a vehicle non-compliant with local, state and federal emissions regulations.

b. Making a vehicle capable of obtaining vehicle speeds unsafe for driving conditions.

c. Making a vehicle capable of obtaining conditions exceeding safe vehicle speeds based on mechanical condition of the vehicle, such as tire speed ratings.

d. Making the vehicle capable of exceeding mechanical limits of engine speed, power output, and mechanical stress upon the powertrain, driveline, chassis, and body of the vehicle.

e. Producing power and torque output(s) requires superior driving skills and techniques in order to be safely applied. It is the sole responsibility of BUYER of these products to make BUYER and any USER of these products aware of these  additional capabilities and adjust the installation and use of the product accordingly, or to not install or use the product.

 

 

 

The information, software, products, and services included in or available through the UnderDog Diesel LLC,. website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. UnderDog Diesel LLC,. and/or its suppliers may make improvements and/or changes in the UnderDog Diesel LLC,. website at any time. Advice received via the UnderDog Diesel LLC,. website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

UnderDog Diesel LLC,. and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the UnderDog Diesel LLC,. website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. UnderDog Diesel LLC, and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall UnderDog Diesel LLC,. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the UnderDog Diesel LLC,. website, with the delay or inability to use the UnderDog Diesel LLC.. website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the UnderDog Diesel LLC,. website, or otherwise arising out of the use of the UnderDog Diesel LLC,. website, whether based on contract, tort, negligence, strict liability or otherwise, even if UnderDog Diesel LLC, or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the UnderDog Diesel LLC,. website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the UnderDog Diesel LLC,. website.

BUYER acknowledges the products sold through this website constitute the intellectual property of UnderDog Diesel LLC,. and/or others. BUYER acknowledges that his purchase of such products constitutes a license to use such products for a single use on a single vehicle and that SELLER reserves all other ownership and use rights. BUYER agrees he shall not resell or redistribute these products under any circumstances unless specific and limited rights have been given in writing by SELLER to BUYER.

UnderDog Diesel LLC, shall have no liability to Customer for any delay caused by the Company shipping the products to the Customer. Shipment and/or delivery dates are merely estimates and failure of shipment and/or delivery by the estimated date will not constitute grounds for charge back, setoff, or other damages or claims of damages against Seller. UnderDog Diesel LLC,  is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Further, Customer shall exercise reasonable and timely diligence in discovering and reporting to Seller any damage or shortage in materials and parts. Claims for missing parts, damage in shipping and/or requested returns must be submitted via a support ticket created on www.underdog-diesel.com within 15 days after the documented delivery date of receipt of ordered items to Customer. Shipping packaging is not weatherproof. Thus, proper storage of packages is required.

 

By placing an order for new product(s) or by placing an order(s) related to product repair requests, Customer acknowledges that he/she has read and agreed to the Terms and Conditions and the Return Policy set forth on our website, www.underdog-diesel.com. You may view our return policy and return instructions here: Return Policy

 

ALL SOFTWARE/TUNING PURCHASES ARE FINAL & COMPLETELY NON-REFUNDABLE

Software and tuning are intangible goods.  Customer shall not ever be entitled to any refund rebate, compensation, or restitution for any reason whatsoever, even if the software contains material flaws.

Other items:

Customer shall exercise reasonable and timely diligence in discovering and reporting to UnderDog Diesel LLC, any damage or shortage in materials and parts. Please be aware that original shipping packaging is not weatherproof. Thus, immediate, proper storage of packages upon and after delivery is required.  Claims for missing parts, damage in shipping, defective merchandise and/or requested returns must be submitted via telephone or a support ticket created at (“Contact Us”) within 30 days after documented delivery date of receipt of ordered items to Customer.   A company representative will then provide a pre-paid return label.   All non-defective and unused returns are subject to a 20% restocking fee. Customer shall have 15 days from emailed receipt of return label to tender the item to the courier. Absolutely no return or refund will be allowed after 60 days from order date.

Unless UnderDog Diesel LLC, determines the product to be defective, upon receipt of the returned item, a refund of the price of the item (less the 20% restocking fee) and any applicable taxes will be issued in the original form of payment used to purchase the item or via a check or electronic payment from UnderDog Diesel LLC,.  In order to qualify for a refund, all items must be completely unused, in the original packaging, and in the same condition in which the item was received.  The original shipping charge is not refunded when returning unused or non-defective items. If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items together.  We may suspend or cancel payment or refuse to honor a refund request if we find evidence of fraud, abuse, unlawful or other manipulative behavior.  

Some Circumstances in which credit will not be issued but not limited to:

• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that of which was original shipped to buyer
• Product is deemed not resell able by UnderDog Diesel due to customers own actions in dealing with the product

Please follow the instructions below when packing and sending your product for return. It’s important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

• Send the item in its original packaging if possible.
• Pack the item carefully so that it will not be damaged during the shipping process.
• Include a copy of the packing slip.
• Use a secure shipping method to send the item so that it can be tracked. UnderDog Diesel LLC, is not responsible for items lost during shipping and cannot process your return until the item is received, inspected and determined to be free from damage or use.
• Unless a different return address is specified on your packing slip, all returns should be sent to the following address: 5430 Victory Drive, Indianapolis, IN 46203

Any order that is placed on our website and then cancelled PRIOR to it shipping is subject to a cancellation fee of 10% of the order total. Please realize that there are transaction fees that are non-refundable to us from PayPal, AFFIRM, and all the payment methods. We can not be held liable for these transaction fees on a cancelled order.  There are NO EXCEPTIONS TO THIS!!! Purchasing from this website confirms you have read and acknowledged these terms and conditions. 

ALL SOFTWARE/TUNING PURCHASES ARE FINAL & COMPLETELY NON-REFUNDABLE

Software and tuning are intangible goods.  Customer shall not ever be entitled to any refund rebate, compensation, or restitution for any reason whatsoever, even if the software contains material flaws.

Other items:

Customer shall exercise reasonable and timely diligence in discovering and reporting to UnderDog Diesel LLC, any damage or shortage in materials and parts. Please be aware that original shipping packaging is not weatherproof. Thus, immediate, proper storage of packages upon and after delivery is required.  Claims for missing parts, damage in shipping, defective merchandise and/or requested returns must be submitted via telephone or a support ticket created at (“Contact Us”) within 30 days after documented delivery date of receipt of ordered items to Customer.   A company representative will then provide a pre-paid return label.   All non-defective and unused returns are subject to a 10% restocking fee. Customer shall have 15 days from emailed receipt of return label to tender the item to the courier. Absolutely no return or refund will be allowed after 60 days from order date.

Unless UnderDog Diesel LLC, determines the product to be defective, upon receipt of the returned item, a refund of the price of the item (less the 10% restocking fee) and any applicable taxes will be issued in the original form of payment used to purchase the item or via a check or electronic payment from UnderDog Diesel LLC,.  In order to qualify for a refund, all items must be completely unused, in the original packaging, and in the same condition in which the item was received.  The original shipping charge is not refunded when returning unused or non-defective items. If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items together.  We may suspend or cancel payment or refuse to honor a refund request if we find evidence of fraud, abuse, unlawful or other manipulative behavior.  

Please follow the instructions below when packing and sending your product for return. It’s important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

• Send the item in its original packaging if possible.
• Pack the item carefully so that it will not be damaged during the shipping process.
• Include a copy of the packing slip.
• Use a secure shipping method to send the item so that it can be tracked. UnderDog Diesel LLC, is not responsible for items lost during shipping and cannot process your return until the item is received, inspected and determined to be free from damage or use.
• Unless a different return address is specified on your packing slip, all returns should be sent to the following address: 5430 Victory Drive, Indianapolis, IN 46203

Any order that is placed on our website and then cancelled PRIOR to it shipping is subject to a cancellation fee of 10% of the order total. Please realize that there are transaction fees that are non-refundable to us from PayPal, AFFIRM, and all the payment methods. We can not be held liable for these transaction fees on a cancelled order.  There are NO EXCEPTIONS TO THIS!!! Purchasing from this website confirms you have read and acknowledged these terms and conditions.